Reservation policy for payments

Version and application

Version 2, rules hold-30-60-72-v1. This policy applies to new bookings where this version is shown and accepted during payment review. A chat request is not binding. An accepted proposal becomes a confirmed booking only after payment succeeds.

The version recorded at booking continues to govern that reservation. A later policy change does not alter an existing reservation.

Reservation, refund, and extension

After confirmed payment, the full amount paid, including service fees, remains reserved for up to 30 days. Until the payment is released, the customer can choose a full refund.

If nobody confirms that the job is finished, Helprr automatically issues a full refund at the applicable deadline. The customer can extend the reservation once by 30 days, up to 60 days after payment. The helper can request an extension once. A request or refusal does not change the deadline. The customer can still extend after refusing a request while extension remains available.

Completion and release

While the reservation remains eligible for a refund, the helper can confirm that the job is finished. A full 72-hour decision window then begins. That window may end after day 30 or day 60. During the window, the customer can release the payment or request a full refund. If the customer does not choose, Helprr automatically releases the payment after 72 hours and finishes the job. If the applicable reservation deadline has already arrived without a completion notice, the automatic full refund is already due and no new decision window can begin.

The customer can also approve the job before the helper confirms completion. This releases the payment immediately and finishes the job. Both completion actions require confirmation and cannot be undone. The ordinary refund right under this policy ends on approval or automatic release, even if later payment processing is still underway.

Helper cancellation and Support

If a helper cannot complete a confirmed booking, the helper contacts Helprr Support. On the helper's explicit cancellation request, Support can record a full refund while the booking remains eligible for a refund under this policy.

Opening a Support case does not pause any deadline. Helprr does not decide whether workmanship is satisfactory. After a confirmed full refund, an eligible job may reopen for a new booking.

Scope

These rules govern payments reserved within the Helprr payment flow for a confirmed booking. Stripe processes the payment and payout as payment provider. These rules do not limit mandatory rights under applicable law. The Terms and Conditions, Privacy Policy, and community rules also continue to apply.