Frequently asked questions

Helprr connects people who need help with skilled helpers nearby.

Use the Helprr app or website, choose 'Post job', describe what needs to be done, set a budget, and publish the job.

After completion, both parties can leave a review in the chat.

You can post practical jobs in and around the home, such as cleaning, gardening, moving, painting, assembling furniture, and small repairs. Helprr shows the current categories while you post; choose the closest match and clearly describe the work, location, timing, and budget.

Browsing, posting and bidding are free. For a paid job, the customer pays a 5% service fee on top of the offer and the helper pays a 5% service fee from the payout.

Service fees apply only when an offer is accepted and the job is paid through the platform.

The customer pays the full displayed amount through Stripe when selecting an offer. After completion is confirmed, the net amount becomes available in the service provider's wallet.

Stripe processes online payments and payouts as the payment provider; Helprr determines and displays the job and payment-flow status.

Your existing Helprr account can be used for both roles. Open your helper profile in the app or on the website and complete helper registration, including the required Stripe verification. You can place bids once Helprr shows that your account is ready. Verification is required before bidding and receiving payouts.

Helprr does not provide default job insurance and is not an insurer or party to the agreement between customer and helper. Both parties are responsible for suitable insurance and agreements about damage and liability.

Helprr is available throughout the Netherlands via the iOS and Android apps and helprr.nl. You can post a job from any Dutch region. Helpers can respond when their account is ready and the job is accepting bids. The number of available jobs and active helpers varies by location, category, and time.

The Helprr app can send push notifications when someone responds to your job. If you use the website, check your job and chats on helprr.nl; depending on your account settings, you may also receive email updates. Jobs, bids, questions, and chats can be managed in both the app and the website.

Helprr does not provide default job insurance and is not an insurer or party to the agreement between customer and helper. Both parties are responsible for suitable insurance and agreements about damage and liability.

Keep communication, agreements, and payment within Helprr. Arranging or paying for the same job outside the platform can affect support, mediation, and refunds through Helprr.

If no work has been performed, the customer can request job cancellation and a full refund through Helprr Support. After review, the standard outcome is either a full refund or no refund; a partial refund is not a standard outcome. This does not limit mandatory rights under applicable law.

Helprrs are people with practical skills and professionals who respond to jobs through Helprr. Review each helper's actual profile information, such as their bio, categories, location, work experience, photos, education, verification, and reviews. A profile does not by itself guarantee skills or quality, so ask questions and agree on the work before accepting an offer.

Set a fixed budget or receive bids (TBD).

Use your existing Helprr account, open your helper profile in the app or on the website, and complete helper registration, including the required Stripe verification. You can place bids once Helprr shows that your account is ready. Verification is required before bidding and receiving payouts.

The customer pays the full displayed amount through Stripe when selecting an offer. After completion is confirmed, the net amount becomes available in the service provider's wallet.

Before placing a bid, helpers can ask for more information in the questions section of your job posting. You can view and answer those questions with your posted job in the Helprr app or on the website. Once a chat is available for the job, you can use it on either surface as well.

You can see this by clicking on the helper's profile. There you'll see information like their location, work experience, and bio. This data often gives a good picture of the person. You'll also see any reviews from previous jobs.

Want to learn more about outsourcing jobs safely? Read our blog on reliability and trust: Outsource a job safely.

Yes. We strongly recommend actively accepting or rejecting bids. If you do nothing, the helper will unnecessarily wait without clarity. By responding quickly – even if you don't find a bid interesting – you keep the platform active and transparent for everyone.

Helpers on Helprr have different backgrounds and levels of experience. Compare offers using the information actually shown in each profile, such as the bio, categories, work experience, photos, education, verification, and reviews. Ask questions and agree on the work before accepting an offer; a profile type does not guarantee skills or quality.

Browsing, posting and bidding are free. For a paid job, the customer pays a 5% service fee on top of the offer and the helper pays a 5% service fee from the payout.

If no work has been performed, the customer can request job cancellation and a full refund through Helprr Support. After review, the standard outcome is either a full refund or no refund; a partial refund is not a standard outcome. This does not limit mandatory rights under applicable law.

Helprr does not provide default job insurance and is not an insurer or party to the agreement between customer and helper. Both parties are responsible for suitable insurance and agreements about damage and liability.

Not always; make a bid or accept the customer's price.

Start a chat directly from the job or your messages.

Identity verification helps establish who a helper is and is required to receive payouts through the payment provider; verification is not a guarantee of quality or outcome.

Complete your profile and respond actively; collect positive reviews.

Use the questions section at the bottom of a job posting in the Helprr app or on the website. Ask for any details you need before bidding; the customer can respond through Helprr, helping you decide whether the job is suitable and what to bid.

Complete your profile with a clear bio, relevant categories, work experience, photos, education or training, and reviews from completed jobs. Complete the required Stripe verification before bidding. This information helps customers assess your offer, but verification does not by itself guarantee skills or quality.

Want to learn more about outsourcing jobs safely? Read our blog on reliability and trust: Outsource a job safely.

You're probably not doing anything wrong, but it's important to make a realistic bid. The target price in a job is often an indication of what the customer is willing to pay. A bid that's well above this is often rejected. Make sure your bid fits the job and your profile comes across as trustworthy.

For work experience, add a title and description of previous work and include photos of completed jobs if useful. Add education and training separately in the relevant profile section. Work experience does not support uploads of certificates, diplomas, references, or other documents.

Browsing, posting and bidding are free. For a paid job, the customer pays a 5% service fee on top of the offer and the helper pays a 5% service fee from the payout.

If no work has been performed, the customer can request job cancellation and a full refund through Helprr Support. After review, the standard outcome is either a full refund or no refund; a partial refund is not a standard outcome. This does not limit mandatory rights under applicable law.

Helprr does not provide default job insurance and is not an insurer or party to the agreement between customer and helper. Both parties are responsible for suitable insurance and agreements about damage and liability.

After completion, the customer confirms that the job is complete and releases the payment. The service provider's net amount then becomes available in the Helprr wallet and Stripe processes the payout to the connected bank account.

Helprr does not provide default job insurance and is not an insurer or party to the agreement between customer and helper. Both parties are responsible for suitable insurance and agreements about damage and liability.