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How payments work on Helprr

When you accept an offer, you first see a dedicated payment review. It shows exactly which offer you chose, the service fee, and your total.

For customers

  1. 1Before paying, the customer reviews the accepted offer, the 5% service fee and the exact total.
  2. 2The offer is accepted only after the payment through Stripe succeeds.
  3. 3After completion, the customer releases the payment in Helprr.
  4. 4The helper's net amount then becomes available in the Helprr wallet and Stripe processes the payout to the connected bank account.

For helpers

When the completed job is paid out, a 5% service fee is deducted from the helper payout. The helper's net amount then becomes available in the Helprr wallet and Stripe processes the payout to the connected bank account.

Paying with Stripe

Stripe processes online payments and payouts as the payment provider; Helprr determines and displays the job and payment-flow status.

Learn more about Stripe Payments

If the job does not go ahead

If no work has been performed, a full refund may be possible. In Helprr's standard mediation flow, the outcome is a full refund or no refund; a partial refund is not a standard outcome. This does not limit mandatory rights under applicable law.

For a cancellation, payment question, or conflict, contact info@helprr.nl. We will review the situation and explain the available next step.

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